Forms of Payment
Credit Card
Super Star Enterprises accepts MasterCard, Visa, American Express
and Discover. The person placing the order on credit card must be authorized
to do so. Their name must appear on valid credit card.
Custom Orders
All custom orders must be paid in full before they can be processed(i.e. altenators, coil-springs,
fiberglass products,custom carpet mat overlays client pagers, keychains,
license plate frames , custom fit car covers, and vinyl tops). Custom orders
require an order form to be faxed prior to entering to insure satisfaction.
Allow 2 – 4 weeks delivery for custom order items. Please note that all
custom orders are non-refundable unless defective.
Shipping
All shipments are F.O.B., unless otherwise specified. If you do no specify
when placing your order how you would like it to be shipped, the best way
will be selected for you. All orders are shipped by the most affordable
means possible (typically United Parcel Service or Federal Express 3 day
service).
Backorders
Customer is responsible for freight on all backordered items. Backorders
will automatically be filled if product is received within 30 days. After
30 days, we will call for release authorization.
Damages/Shortages
All damages or shortages must be reported immediately in order to avoid
complications. Problems must be reported with in 48 hours from receipt
of order. In the event of a damaged shipment, do not dispose of any packing
material. Product must remain in its original packaging pending inspection
from carrier. All claims will be handled by our staff at Super Star Enterprises
as quickly as possible. When reporting a damage or shortage, please call
our claims department. Failure to follow these procedures may result in
your claim being delayed or denied.
Returns
Super Star Enterprises has an unconditional 30-day return policy.
If you are dissatisfied for any reason with your order, please contact
the returns department. Please be advised that custom orders, product cut
to size, or sold by the foot are non-refundable. Any customer in receipt
of incorrect product, due to a mistake by Super Star Enterprises, will
receive a Call Tag to retrieve the item. If you wish to return product
for any reason, you must receive an RGA number (Return Goods Authorization).
Returns made after 30 days from ship date are subject to a 10% restock
fee. Credit only will be applied to account for all returns after 30 days.
Super Star Enterprises is not responsible for freight charges on return
product. Any item returned without authorization is subject to refusal
or 10% restock fee. Any refused order will be subject to a 10% restock
fee in addition to any freight charges incurred and may result in credit
restrictions on future orders.
Warranty
Super Star Enterprises stands behind all of our products. If
for any reason the product did not perform to specifications or is defective
in material, Super Star Enterprises will repair or replace the
item free of charge at our discretion, upon inspection. No refunds will
be issued for warranties. When returning a defective product, please make
sure that the product is returned with all accessories included in original
shipment. Super StarEnterprises warranties all of its products; however,
we can not be responsible for labor charges, or any incidental or consequential
damages resulting from use of any product or arising out of any breach
of this warranty. Please be advised that installation errors, abuse, or
shipping damage are not reasons for return. Super Star Enterprises warranty
is backed by the manufacturer’s warranty which may be limited due to cause
or length of period covered.
Note: All prices displayed on this web site are subject to change without notification.
By ordering products from Super Star Enterprises, indicates buyer
agrees to the above terms and conditions.